Nook — Support

Questions, problems or requests about Nook? Write to us with the form on this page and a person reads every message. Include your phone model, its iOS or Android version and what you were doing when something went wrong — it is usually enough for us to reproduce it.

Room tests

Room tests need Wi-Fi. If the app asks you to connect to Wi-Fi, turn off mobile data for the test or join your home network first.
Figures describe the connection between your phone and the Nook server at that moment. Test each room from where you usually use it, and run a room again after moving your router to compare.
"Room tests are busy right now" means you, or your network, ran many tests in a short time. Wait a few minutes and try again.

Devices on your network

Scan while connected to your home Wi-Fi. On iPhone, device scanning needs Local Network access: if the list stays empty, open iOS Settings → Privacy & Security → Local Network and turn Nook on, then scan again. On Android no extra permission is needed; some devices only answer while they are awake, so scan again if one is missing.

Nook Plus

Nook Plus is a monthly or yearly auto-renewing subscription with no free trial; the price for your country is shown in the app before you buy.
To cancel on iPhone, open iOS Settings → your name → Subscriptions → Nook. On Android, open Google Play → your profile → Payments & subscriptions → Subscriptions → Nook. Access continues until the end of the paid period.
On a new phone, open the plans screen in Nook and tap "Restore purchases" while signed in to the same Apple Account (iPhone) or Google account (Android).
Refunds are handled by Apple through its "Report a Problem" page, or by Google through Google Play's refund request.

Nook VPN

The VPN is part of Nook Plus. Pick a server in Protect and allow your phone to add the VPN configuration when asked.
If a server does not connect, try another one; the list only shows servers that passed our latest health check.
To turn the VPN off, disconnect in Protect, in iOS Settings → VPN, or on Android in Settings → Network & internet → VPN.

Privacy requests

To ask what we hold about you or to request deletion, send a message with this form and say what your request is about. The privacy policy explains what Nook keeps; the terms cover subscriptions and fair use.